Questions people ask us

It depends on the level of support needed and where you are. After your assessment we will tell you honestly when we could start — and if we cannot meet your timescale we will say so rather than keep you waiting.

We plan rotas for continuity, so you should see a small group of familiar faces rather than someone different each visit. Complete continuity is not possible — carers take holiday and get ill — but we introduce anyone new wherever we can.

[TODO: CONFIRM MINIMUM VISIT LENGTH — commonly 30 or 60 minutes. Not stated here because it has not been verified.]

Yes. Care plans are reviewed regularly and can be adjusted whenever your needs change. If you want to stop, you can. [TODO: CONFIRM NOTICE PERIOD FOR ENDING A CARE PACKAGE.]

Our carers are trained in what to do and there is an on-call line whenever care is being delivered. If someone needs urgent medical help, the first call is always 999.

It depends on the role, the time and your location. Call us and we will tell you what we can realistically cover and by when — we would rather be straight with you than take a booking we cannot fill.

Yes. Every worker we place holds an enhanced DBS check appropriate to the role, alongside verified identity, right to work, references, and — for nurses — current NMC registration checked before placement.

Yes, and we encourage it. Continuity is better for your residents and means less time spent on induction. Tell us who worked well and we will try to send them back.

[TODO: INSERT RATE CARD OR CONFIRM RATES ARE PROVIDED ON ENQUIRY. No rates have been invented.]

No. We recruit people new to care as well as experienced staff. If you are reliable, patient and genuinely interested in people, we will train you in the rest.

It helps, particularly for home care visits across a wider area, but it is not essential for every role. Tell us your situation on the application form.

A paid induction aligned to the Care Certificate, mandatory training kept up to date, and shadow shifts before you work independently. There are routes on to senior roles for people who want them.

[TODO: INSERT PAY RATES, HOLIDAY, PENSION AND MILEAGE. This is the question applicants care most about and the page is much weaker without a real answer.]

[TODO: CONFIRM COVERAGE AREA — the towns, boroughs or counties served. This is also important for local search.]

Personal care delivered in someone's home is a regulated activity in England and must be registered with the Care Quality Commission. [TODO: VERIFY AND STATE CURRENT CQC REGISTRATION STATUS AND PROVIDER ID.]

We only use your details to provide and arrange care, and we handle them in line with UK GDPR. Our privacy policy explains what we collect, why, and how long we keep it. You can ask for a copy of your data at any time.

Tell us as early as you can — by phone, email or in writing. Our complaints procedure sets out how we investigate and how long it takes. Raising a complaint will never affect the care you receive.